Massachusetts consumer protection agency

How do I file a complaint against a business in Massachusetts?

Office of Consumer Affairs and Business Regulation 501 Boylston Street, Suite 5100 Boston, MA 02116 Consumer Hotline: (617) 973-8787 or (888) 283-3757 toll free ( MA only) Use our Question / Complaint Form to submit inquiries online.

Who regulates insurance companies in Massachusetts?

The Massachusetts Commissioner of Insurance acts as the head of the Division of Insurance, which is part of the Massachusetts Office of Consumer Affairs and Business Regulation (OCABR). The Division of Insurance is responsible for regulation of the insurance industry and protection of consumers .

What is a 93a claim in Massachusetts?

93A , is a powerful legal tool that allows the Attorney General and consumers to take action against unfair or deceptive conduct in the marketplace. The Consumer Protection Act allows lawsuits against unfair or deceptive acts or practices taken against consumers.

Who do you complain to about a business?

File a complaint with your local consumer protection office or the state agency that regulates the company . Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies .

Can consumer complaint be filed online?

To lodge a complaint , the consumer has to first register on the site. The online registration form has to be filled in with the name, email, address and phone number of the complainant, and an user id and password have to be created. A complaint can be filed against any registered brand or service provider.

How do I file a complaint with the Massachusetts attorney general?

More info. Questions can be made to the Attorney General’s Consumer Hotline at (617) 727-8400. The hotline is staffed from 10:00 a.m. to 4:00 p.m., Monday through Friday.

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How do I print my Massachusetts insurance license?

Massachusetts does not offer online license printing . Licensees must contact the state. Applicants for the variable line of authority must supply FINRA Central Registry Depository (CRD) number on the application. If you need to verify your CRD number you may use the Broker Search feature found on FINRA’s website.

Do I need a lawyer to write a demand letter?

Whether you need a lawyer to write a demand letter in a personal injury case depends on the type of case that you have, and the size of the case (what’s at stake, in other words). The general rule is that you do not need a lawyer to write a personal injury demand letter in a small and easy case.

What happens after your lawyer sends a demand letter?

The most common route is that, after your demand letter has been sent, the insurance company will reject your settlement amount and come back with a different value. Once that has been sent, you and your attorney will either accept or refuse the amount.

When should you send a demand letter?

In short, it’s best to send a demand letter only after you (and/or your attorney) have taken a thorough look at the impact of your injury on all aspects of your life, and made a reasonable valuation of your injury claim.

Is it worth filing a complaint with the BBB?

The only reason a company responds to a Better Business Bureau is to maintain a good reliability report. You can file a complaint with your local BBB over the phone or in writing, but the recommended way is to use the online complaint system. Every local BBB Web site has an online complaint form.

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What to do if a business rips you off?

To file a complaint, just go to ftc.gov/complaint, and answer the questions. Or call That’s all there is to it. If you ‘ve been ripped off or scammed, complain to the Federal Trade Commission. It can help put the bad guys out of business .

What happens if a business doesn’t respond to a BBB complaint?

If a response is not received, a follow-up letter will be sent to the business . Consumer will be notified of the business response when the BBB receives it and will be asked to respond . If the business fails to respond , the consumer will be notified.

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